He Shaohua
Date:2026-3-10 15:13:31 Views:
He Shaohua is a bus driver on Route 103 at the Zoo Transport Hub Management Center of the Trolleybus Passenger Transport Branch of Beijing Public Transport Corporation. She joined the public transit system in 2008, beginning her career as a station attendant on Bus Rapid Transit (BRT) Line 2.
Through her frontline service experience over the years, He Shaohua developed a practical working approach known as the “Heart and Diligence” method. The method emphasizes five key qualities—responsibility, tolerance, empathy, sincerity, and care—and five forms of diligence: diligence, careful observation, proactive communication, prompt action, and swift mobility.
During her time working on the platform, she handled an average daily passenger flow of about 3,000 people. By consistently honoring her service commitments, she earned broad recognition from passengers and colleagues alike.
