Beijing Xicheng District Government Hotline Management Center
Date:2026-4-15 9:39:28 Views:
The Xicheng District Government Hotline Management Center has focused on advancing the “receive and act upon public complaints” service in the core functional area of the capital. It has effectively served as the district’s central hub for overall coordination and, through perseverance and responsibility, has built a bridge connecting government services with the people’s livelihood.
Rooted firmly on the front lines, the Center has upheld a steadfast 24/7 duty system, standing watch year‑round without interruption. With precision and dedication, it ensures the seamless operation of services, skillfully managing the dispatch of public appeals, emergency duty shifts, and coordination during emergencies.
In the face of citizens’ urgent needs and pressing concerns, the Center has consistently acted swiftly and decisively. To date, it has efficiently resolved more than 1.5 million hotline appeals, ensuring that every public concern receives a response and every issue is properly addressed.
By systematically compiling and establishing more than 1,700 items in the District‑Level Dispatch Guidelines, the Center has implemented a closed‑loop process covering “dispatch, closure, and supervision.” All 99 district units have been equipped with a dedicated Service Commissioner to ensure one‑to‑one precision in implementation. This rigorous approach has steadily improved outcomes, driving year‑on‑year increases in both resolution rates and public satisfaction across the district.
By deepening proactive governance, the Center has taken the lead in leveraging five core functions of the “receive and act upon public complaints” mechanism—risk detection, policy recommendations, data mapping, comparative evaluation, and digital and intelligent governance. Tackling 84 governance topics head‑on, it has introduced five targeted “small‑scale” reform measures. On the front lines of grassroots governance and public services, these efforts vividly demonstrate women’s responsibility and commitment in action.
